Albertsons and Safeway extend BridgeHealth surgery benefit to thousands of additional employees after year-long pilot

Albertsons Cos. achieves favorable ROI in 12-month pilot while saving employees money and improving their health outcomes

DENVER–(BUSINESS WIRE)–Albertsons Companies has strengthened its employee benefits package by expanding its employees’ access to BridgeHealth, an industry-leading provider of Surgical Centers of Excellence.

Albertsons Cos., the second largest traditional retail grocer in the United States, identified BridgeHealth as an innovative way to stem the cost of high-dollar surgeries while improving the health and wellness of employees. To validate the potential in savings and improved outcomes, Albertsons Cos. and BridgeHealth conducted a year-long pilot in 2018 that provided 7,000 of their employees and dependents in four states access to top-ranked surgical centers at no cost to the employee. The pilot achieved a favorable ROI over the first 12 months and markedly reduced surgical complications and readmission rates, while achieving a 90 Net Promoter Score® from participants.

“We want our employees to have access to the best,” said Cathy Lord, Albertsons Cos. Vice President of Human Resources. “With BridgeHealth, employees on many of our health plans can receive care from some of the best surgeons across the country at no cost to them. Because they’re getting access to high quality providers, their health outcomes are better on average than if they found a provider on their own.”

Albertsons Cos. is offering the benefit free of charge to its nearly 30,000 employees on company-sponsored Albertsons and Safeway health plans. The benefit also covers dependents.

In addition to providing access to the highest quality care and significant cost savings, BridgeHealth also provides members who utilize the service with a dedicated care coordinator. The care coordinator manages all aspects of the surgery from records collection and surgery preparation through travel planning and recovery. To incent utilization, Albertsons Cos. has waived employee deductibles and co-insurance associated with the surgery and covers any travel and lodging expenses for the member and a travel companion.

“We were honored to have been chosen by an innovative employer such as Albertsons Cos. to conduct the pilot and are looking forward to serving more of their population going forward. While we know that our service predictably delivers hard-dollar savings and improved health outcomes, it is our 90+ Net Promoter Score that we are most proud of. Achieving and maintaining that level of member satisfaction is a rarity in healthcare and something we work hard every day to maintain,” said Mark Stadler, CEO BridgeHealth.

To learn more about Albertsons Companies, visit

About Albertsons Companies

Albertsons Companies is one of the largest food and drug retailers in the United States, with both a strong local presence and national scale. We operate stores across 34 states and the District of Columbia. Albertsons Companies is committed to helping people across the country live better lives by making a meaningful difference, neighborhood by neighborhood. In 2018 alone, along with the Albertsons Companies Foundation, the company gave $262 million in food and financial support. These efforts helped millions of people in the areas of hunger relief, education, cancer research and treatment, programs for people with disabilities and veterans outreach.

About BridgeHealth

BridgeHealth ( is a provider of value-based healthcare services that guide members to surgical Centers of Excellence nationwide. Its bundled rates allow self-insured group health plans to improve the quality and outcomes of surgery while reducing costs from 30% to 50% on average per procedure. Members are supported through concierge-level care coordination, eliminating the stress of planning and preparing for surgery. Our top-level member experience is evident in our consistent 90+ Net Promoter Scores.

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